CONFERENCE & MEETING PLANNER FOR

Seminars by Brenda (McClain) Asbury 

 

 

 

 Don't see a subject you need? We will develop one for your next seminar or conference at no additional charge! 

Balance in Property Management, Maintain and Retain (includes Generation X and Y)
What does it take to make it in an industry that requires a balance between paper and people?  The answer lies in understanding routines, professionalism, stress and time management and day-to-day operations. This course covers finding good employees and attitude management. Flexibility factors and ability to make necessary changes are taught in order to survive the information age. Key issues covered include strategies, the stuck factor and survival of the fittest (it’s not what you think, its how) exercises.

Coaching the Property Management Team
Responsibility for the day-to-day millions of dollars of real estate doesn’t come easy. Maximize your team’s productivity with the positive reinforcement of coaching. This session includes a test of taking stock of you as a coach. Supervision is more than performance appraisals – learn how to have positive discipline as an effective motivational tool and gain a competitive edge with the people side of the equation.

Conflict Resolution
Learn to recognize and resolve conflict in Property Management and your own personal dealing with people whether they are residents, subordinates, friends or foes. This quality session promotes interpersonal skills to deal with difficult employees, supervisors and how to deal professionally and efficiently to assist with day-to-day conflict and crisis.  Enjoy this win-win session.  

Property Management Etiquette for the Milleniumn
Business etiquette for property management is a need for meshing social graces with the chain of command. As real estate continues to evolve, success in the personal areana of what should and shouldn’t be spoken, written or displayed in emotions is an important consideration for residents, staff and day-to-day operations. We simply don’t have time to redo improper communication. Learn the right way and the right timing. Act with confidence in every business situation.

Effective Messaging/Communication - Are you succeeding or failing?
Effective communication is a must in property management’s day-to-day operations.  Study what management expert’s feel are the most critical tools in the most important order of usage.  Key issues: speaking, writing, reading and listening. Say, write and hear the right message the first time and narrow your margin of error for misunderstandings.

 

How to Hold a Successful Resident Meeting
We should be firm believers in communicating and meeting with residents on a regular basis. It is not a debate that properties engaged in this practice have better retention and less office issues.

Leasing in the New Millenium
So you think you have the right stuff to close the sale? Move past some of the same ways of leasing skills with one of the authors of “How to Excel in Leasing Apartments”. Interactive session with energy and impact! Everyone goes away a winner with current information that leads to proper sales and retention.

Fair Housing
The topic of fair housing is one of necessity for anyone who manages property.  This session is geared to the dos and don’ts of fair housing as it relates to the leasing skills. Current hot topic of linguistics is a must for anyone answering the phone.

Financial Managment for Property Management
The basis of making quality decisions rest on the opportunity for logic. Understand how strong financial knowledge makes a difference in Property Management.  Value-added decisions discussed for the seasoned and newest managers understanding level. 

Marketing Yourself, Property and Community
Realize realistic marketing ideas that work easily for all participants in this interactive session (includes brainstorming to find ideas that work on a cost or low cost basis).  Learn what customers are buying and how to sell to their individual needs. Hit your target market and save money on advertisement. Feel good about going to work each day by having quality marketing and competent leasing skills that work for you.

Marketing Your Tax Credit Property
Tax credit properties need special marketing considerations in order to have effective marketing issues tackled. See what this lease-up consultant recommends. Strong discussion of cost cutting marketing for tax-credit managers during this session.

Maintenance-Related Topics:
How Fair Housing and Sexual Harassment Impact Maintenance

 Communication for Maintenance

 Preventive Maintenance

 Maintenance for Managers 101

 Advanced Maintenance 

Management Organizational Skills – Taming the Paper Tiger
On your mark, get set - get organized!  Organization 101 is a hidden art to time management. Assess your skills and opportunities to see what other companies are doing.  Hear bottom line ideas to take back to your office for immediate implementation. This successful management course is packed with ideas to assist the management professional with day-to-day operations by finding things quickly (we waste 14% of our day looking for things). List and charts and most of all – things that work to give you back your desk.

Mold and Property Management
The next legal issue (which parallels lead-based paint) is currently in the forefront of issues multifamily housing faces from a liability standpoint. Learn what measures to take and which proper testing facilities to use.

Resident Retention - Your Bottom Line 
Residents are still voting with their feet – they move.  Retention is the only tool we have to regain marketing dollars and maintain common sense customer service.  The participants will be able to link service and resident satisfaction together with a seminar that produces effective customer interaction skills. Key issues:  Service is more than just a job, fostering feedback and appreciation for staff and employees is paramount.

Service - Not just Services
Real customer service is an amenity to every property.  Learn how to manage the moments of truth and the power of customer choice.  Complaint handling included as well as dealing with difficult and angry customers in an effective manner. The basis for customer retention rests in this seminar making it necessary for staff to be on board with quality service.

Sexual Harassment
Don’t be harassed or confused regarding the legal side of the equation of any source of harassment.  This powerful training session is a must for new hires and the most seasoned employee. Includes harassment exercises and role-play. 

So, you want to be a Property Manager Supervisor?
How to present yourself, your ideas and encourage the growth, development and advancement management offers. Manage up is part of the discussion. Better yourself and encourage potential staff members that are ready to climb up the corporate ladder. This session should include management and maintenance personnel who are considering a promotion or want to grow within a company.

Speak Like a Pro/Train-the-Trainer
Want to be an effective public speaker in a meeting of 2 or 1000?  Group or individual sessions taught to customize individual’s need for public speaking. Hear a national leader for Train-the-Trainers courses taught throughout the country for professional designations.

Stress Management for Property Management
There is no need in our business to not have an awareness of stress. It is an everyday occurrence in our dealings with residents and staff. Stress is one of major cause of illness in America. This course has a study guide that is self-scored profile to assist the individual with facing the stressors of their lives, whether it is work or at home. The major impact is awareness.

   

Supervision 101  

So, you think you want to be a manager or supervisor? Find out the ends and outs of stepping up to the challenge and forwarding your career path to upper management.

 

Teams and Teamwork – Bridge the Gap
Insist on the finest TEAMS you can obtain for productivity and quality assurance.  Team building exercises will make your team a great one instead of an average team.  Why settle for less? The issue of “real” teams is an easy one to understand and break through with guidance and awareness.

The Personalities of Property Management
Understanding the personalities in any business gives you an unfair advantage. This session has developed leasing and property managers to a higher level of awareness across the country, turned unfappt employees around and changed the course of companies. The personality profile is an life changing experience and is a powerful learning tool.

Time Management for Property Management
Individualized time profile assessment for each participant to know where their time is being spent. Customized personal session drives home the need for better organizational skills thru operational effectiveness. Don't have enough time for this session, your going to need stress management. 

I don’t have TIME to be STRESSED out!!!

A fun, upbeat class to pinpoint issues in the arena of individual time and stress management needed for successful operations of property management. This class was combined due to the fact most people get stressed out over time management and need a realistic approach.  We manage everything else. Why not manage our time and stress, as well? Generation X and Y information included. 

 

 Don’t see a session to suit your needs? –BMA will develop one at no additional charge. 
Feel free to contact us at BrendaHMcClain@aol.com or TeamAsbury@aol.com

 

Why should we use a profile?    

Profiles are self-scoring instruments can be saved and referred to many times as a personal reference (for relearning or growth potential).  Each detailed profile contains a seminar’s worth of referenced information which can be put to immediately use by the participants.  They allow theory to be put into practice on an individual basis.  Profile instruments maintain of a high retention of data and net better operation results. A per person charge for profiles is required for these sessions.

 

Communication - Personal Listening Profile

Diversity - Discovering Diversity Profile

Leadership - Dimensions of Leadership  

Personality - Personal Profile System (D,I,S,C)

Stress - Coping & Stress Profile

Team Building-Innovate with C.A.R.E.

Time - Time Mastery Profile 


Consulting:
Lease-ups for Student Housing
     Lease-up for Affordable Housing/Tax Credit
Lease-up for Market-Rate Housing